1. Information We Collect

We may collect personal information in the following ways:

a. Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Address (if required for services)
  • Any information submitted through contact forms, quote requests, or service bookings

b. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the website
  • Cookies and tracking data

2. How We Use Your Information

We use the collected information to:

  • Provide and manage property maintenance and related services
  • Respond to inquiries and customer support requests
  • Process transactions, invoices, and service confirmations
  • Improve our website performance and user experience
  • Send service updates, notifications, and (if applicable) marketing communications
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share your information only with:

  • Trusted service providers (e.g., payment processors, hosting services) who assist in operating our business
  • Legal authorities when required to comply with applicable laws or to protect our rights, property, or safety

All third parties are required to maintain the confidentiality and security of your data.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Understand user behavior

You can modify your browser settings to refuse cookies. However, some features of the website may not function properly without them.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location (including the United States, EU, or other jurisdictions), you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

SARR Maintenance World (SMW)
📧 Email: contact@sarrworld.com
📞 Phone: +221 77 097 0765
🌐 Website: www.sarrworld.com